The Washington Post wrote about the Polaris Project and the text messaging solution I helped build:

Polaris started its text hotline in March, through a philanthropic partnership with San Francisco-based cloud company Twilio, which powers text and voice customer service communications for clients such as Uber, Hulu, eHarmony and CocaCola. Victims can text “HELP” or “INFO” to the number 233733 (BeFree), where they are forwarded to Polaris’s hotline staff, who then respond from their computers through a messaging service called Chatter. Polaris has operated a voice hotline, at 1-888-373-7888, for a few years.

See the full article here